Align AI

Coxwave Align enables modern organizations to easily analyze and evaluate data from LLM-based conversational products

Coxwave Align, listed here as Align AI, is an analytics engine for teams that have shipped a generative-AI product and need to understand how it performs. It analyzes and evaluates data from LLM-based conversational products such as chatbots. The site frames the problem simply: you have launched a Gen-AI product, now what?

The workflow has three stages. Monitor tracks interactions between users and your AI chatbot to keep an eye on performance. Analyze digs into those user and chatbot interactions to find points of improvement. Evaluate assesses the chatbot to reduce hallucination. The company says it works with modern enterprises, generative-AI companies and builders, and the tags suggest customer support chatbots and startups as typical users. Although filed under e-commerce in this directory, the product is really conversation analytics for any Gen-AI application.

Both a Get Started option and a Contact Sales route appear on the site, along with a pricing page, but no plan details are given. Start by monitoring your chatbot's conversations to find where users get stuck.

Category: E-commerce. Pricing: freemium. Visit website

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