BigPanda

The BigPanda Agentic IT Operations platform helps IT teams automate incident response & improve operational efficiency & service reliability

BigPanda gives IT operations teams an agentic platform that uses AI to automate incident detection, triage and resolution. The goal is to cut response times, improve operational efficiency and service reliability, and reduce downtime and costs across incident management.

The platform is organized into AI incident prevention, AI detection and response, an AI incident assistant and an IT knowledge graph, with integrations for Jira and ServiceNow among others. An L1 agent is pitched at doubling ITOps capacity without doubling the budget, while L2, L3 and SRE staff get AI assistance, and change management gets help predicting high-risk changes. Roles served include IT operations, incident management, IT service management and site reliability engineering, in industries from financial services and insurance to managed service providers, manufacturing, retail and airlines. It sits under Automation in this directory.

Pricing is not stated on the homepage. Explore the platform overview and integrations list to see how it would fit an existing ServiceNow ITSM setup.

Category: Automation. Pricing: freemium. Visit website

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