Delfino AI

Automates healthcare communications, streamlining administrative tasks

Delfino AI makes repetitive phone calls to insurance payors and providers on behalf of healthcare administrative teams, so staff do not have to sit on hold. You send a call request with the patient information and the questions you need answered, the AI places the call, and the answers come back to you.

The platform can navigate phone menus, wait through hold queues, and talk with a live person. Example call types include eligibility and benefit verification, prior authorization requirement and status checks, and claim status inquiries and follow-ups. Typical questions are whether a provider is in network or what a copay is. The stated benefits are time saved for higher-value work, less knowledge loss when team members change, and the ability to scale support as needed. Delfino says it is HIPAA compliant and uses Vanta to monitor compliance.

Listed under health, it is aimed at billing and front-office teams in healthcare rather than patients. Pricing is listed as freemium, a free tier with paid plans, but the site's calls to action are a demo video and booking a meeting, so expect a sales process. Verify the compliance documentation for your own organization before sending patient data.

Category: Other AI. Pricing: enterprise. Visit website

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