Fini

Deliver human-like support with our AI Agent, Sophie. Purpose-built to understand customer intent, Sophie solves complex queries and resolves up to 80% of support tickets efficiently

Fini gives support teams an AI agent that works across voice, chat, and email to resolve customer support tickets before they reach a human agent. According to its site, the agent resolves 90 percent of tickets with 99 percent reported accuracy, typically going live within about two weeks and reaching full autonomy within thirty days without ongoing manual tuning.

This customer support tool is built for operators handling high ticket volume who cannot risk shipping an inaccurate answer, which makes it a fit for e-commerce and other high-volume support operations. It is positioned as self-improving, with a companion Knowledge Atlas knowledge base that keeps itself updated, and its site says it supports more than 130 languages and handles millions of resolutions each month.

Fini does not publish self-serve pricing; its site only offers ways to book a call or get in touch with the sales team, backed by a 90-day money-back guarantee, which points to an enterprise sales process rather than an open signup flow. Support teams that want to see whether an autonomous agent can handle their ticket volume can book a call with Fini directly.

Category: E-commerce. Pricing: enterprise. Visit website

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