Kustomer

Effortlessly create your ideal customer service platform, ensuring a seamless transition from your current system

Kustomer is an AI customer service platform and CRM for support teams that want faster, more personalized responses. It unifies conversations from multiple channels into a single customer view, automates workflows, and pairs AI agents with human agents: the site's demo shows an AI agent triaging an integration issue before a human steps in to resolve it. Its AI is described as understanding context, learning continuously and optimizing for the outcomes you choose.

Customer stories cited on the site report faster first response times, higher agent productivity, more inbound inquiries converted to revenue and lower cost per contact. One customer says they build and customize their CX setup in real time without advanced coding. The directory lists Kustomer under E-commerce with chatbot and customer support tags, and the site says more than 600 B2C and B2B companies use it.

The site has a pricing page but the excerpt shows no plan details; the directory lists it as paid. Schedule a demo through the site to see it live with your own support scenarios.

Category: E-commerce. Pricing: paid. Visit website

Alternatives to Kustomer in E-commerce