PandaChat

PandaChat automates customer support using data from your systems, delivering accurate, consistent responses across all channels

PandaChat automates customer support for mid-market e-commerce teams by pulling answers from a company's own systems instead of relying on generic responses.

A specialist model is matched to each connected system, and a supervisor checks every answer before it goes out, with a human team reviewing the operation and reporting results each morning. Support is handled across email, Facebook, Instagram, WhatsApp, Messenger, and live chat, covering recurring issues like order-status questions across multiple languages. As a customer support tool built for e-commerce, PandaChat is aimed at teams whose stack is too complex, or whose backlog too large, for a generic chatbot to handle well.

PandaChat is offered at a predictable capped monthly cost rather than a free tier, and it's set up through a call rather than a self-serve signup, so it works as an enterprise offering. Teams drowning in repetitive support tickets can book a call to see how PandaChat would handle their specific systems.

Category: E-commerce. Pricing: enterprise. Visit website

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