Parloa

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation

Parloa helps contact centers run customer service with AI agents that handle customer conversations by voice. Its site describes an AI Agent Management Platform with stages for designing, testing, scaling, optimizing and securing agents, plus an integrations layer. The company positions the agents as a way to get customers off hold and keep them loyal.

Industry pages cover insurance, retail, travel and hospitality, and healthcare. Parloa states that it scales to handle unlimited conversations with consistent performance, that it is engineered for reliability, and that it is committed to security, privacy and compliance. It also says it is the only customer-facing voice AI and contact center platform with SAP endorsed app premium certification. The site is available in English and German, and the company runs a Labs unit and publishes research on agentic customer experience. In the chatbots and assistants category, it is aimed at enterprise service teams rather than individual users.

Pricing is not published; the path to using Parloa is booking a demo. Book a demo to discuss your contact center's use case.

Category: Chatbots & Assistants. Pricing: enterprise. Visit website

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