Tiledesk

Empower customer interactions with AI-driven, multichannel engagement platform

Tiledesk lets support and e-commerce teams build AI chatbots without code and hand conversations to live agents when needed. It is open source, and the site frames it as an AI operating system for automating customer support, lead qualification and routing, internal support and information retrieval, with humans kept in the loop where you want them.

Bots are assembled in a visual Chatbot Design Studio and can draw on a knowledge base. Multichannel support is built in, with listed integrations for WhatsApp Business and Shopify, plus MCP tools and APIs for connecting agents to other systems. Use cases on the site include an AI that books appointments, email ticketing that reads and understands incoming messages, an e-commerce assistant for shoppers, and a copilot for human agents.

Tiledesk is freemium: there is a free tier, a 14-day trial with no credit card required, and paid plans, with a contact-sales option for enterprise buyers. If you run an online store or a support desk and want an open-source option, start with the free plan and a demo session.

Category: E-commerce. Pricing: freemium. Visit website

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