Yuma

AI agents that resolve tickets, boost revenue, and keep customers happy. Purpose-built for Shopify and your helpdesk

Yuma runs a set of AI agents that handle e-commerce support, sales, and social conversations for brands using Shopify along with helpdesks like Gorgias and Zendesk. The agents plug directly into a store's existing helpdesk and resolve tickets end to end, covering order status questions, returns, refunds, cancellations, subscription changes, and address edits, rather than just drafting replies for a human to send.

On the sales side, a Q&A widget sits on product pages to answer pre-purchase questions about sizing, compatibility, and ingredients in real time, aiming to cut support tickets while helping shoppers buy with more confidence. Yuma reports automating a large share of conversations, with first response times dropping sharply for some customers, a strong claim for a customer-support tool in the e-commerce category.

The company offers a free CX audit and a demo call as the entry point rather than published self-serve pricing, and the product connects into a brand's existing helpdesk without adding headcount. Store teams drowning in support tickets can book a CX audit to see where Yuma's agents could take over.

Category: E-commerce. Pricing: enterprise. Visit website

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