Cardina

An AI-driven support tool offering real-time screen sharing and secure data handling for efficient customer assistance

Cardina lets customer support agents see and guide a customer's screen while helping them over phone or live chat. The customer joins with a single click, with no downloads or meeting links, and the agent can highlight where to click by drawing directly on the screen or share their own screen to walk through enrollment workflows.

With the customer's permission, agents can also take control to scroll, click, and type on their behalf, and request a full screenshare to navigate external sites. Sessions can optionally be recorded and replayed so agents can learn from previous resolutions, and sensitive data can be masked so it is never sent or saved. The company positions this customer support tool as a way to cut handle times and reduce abandonment, since agents no longer need to ask for bug descriptions and screenshots.

The site invites visitors to sign up for free or request a demo, but does not lay out its pricing plans. Start with a free sign-up and run a cobrowse session with a customer.

Category: Customer Support. Pricing: free. Visit website

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