eesel AI

From HelpScout to Freshdesk to Gorgias and everything in between, this is the ultimate AI agent that works in all help desks

eesel AI lets a support team hire autonomous AI agents that plug into whatever help desk they already use, from Zendesk and Freshdesk to Gorgias and others, rather than requiring a switch to a new platform. An agent is trained on a company's existing knowledge so it can answer customer questions directly inside the help desk, a team chat tool like Slack, or embedded on a website, and the site says agents are typically ready to go within minutes of setup.

Beyond a pure support agent, the customer support tool offers separate agent types for tasks like blog writing and e-commerce workflows, plus a CLI for more technical setups, and it connects to tools like Google Drive, Notion, and Shopify to pull in the context an agent needs. Case studies on the site describe deployments handling well over 50,000 tickets a month on a single help desk, and internal use inside Slack for surfacing documentation to employees rather than only customers.

eesel AI follows a freemium approach, letting a team get started free and see an agent answering real tickets before deciding whether to pay for a larger deployment, so a support lead can test it against their own knowledge base before rolling it out further.

Category: Customer Support. Pricing: freemium. Visit website

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