Peppercorn

Forget queues. Skip the forms. We’re using cutting-edge conversational AI to change the whole car insurance experience

Peppercorn builds Pipr, a conversational AI platform designed specifically for insurance companies, letting policyholders buy, manage, and claim their car insurance through a personalised digital conversation instead of forms and call queues.

For insurers, the platform is built to lower costs and reduce risk: it targets lower expense ratios and loss ratios through automated pre-sale underwriting, and aims to scale customer support without growing headcount in the same proportion. As a customer support tool, it is framed as a "Conversational First" way to handle policy sales, management, and claims rather than routing everything through agents.

Peppercorn does not publish pricing on its site, and access runs through a sales conversation rather than a self-serve plan, which places it in the enterprise pricing bracket based on the available material. Insurance businesses looking to digitise policy sales and claims can get in touch to see Pipr in action.

Category: Customer Support. Pricing: enterprise. Visit website

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