Tekst

AI changes how work is executed, but process intelligence determines whether that change improves or undermines enterprise performance

Tekst automates front- and back-office operations for enterprises by combining agentic process automation with process intelligence. A custom-trained AI model reads every incoming email, ticket, and chat and works out the context and intent behind it. The site's pitch is that most processes do not run the way their flowchart says, so Tekst first reconstructs the real workflow, including the emails and tickets that formal systems miss, and then automates it.

Two named components appear on the site. Tekst Sidepanel sits inside Outlook as a final checkpoint before data reaches SAP, and Tekst Universal Tracing is a patent-pending technology that follows a process across email, ERP, and CRM. Use cases listed include accounts payable, order intake, email to case, quote to cash, intelligent document processing, and shared inbox management, and the company names shipping and logistics, MedTech and pharma, printing and packaging, retail and FMCG, HR and payroll, and manufacturing as target industries. The email-to-case and shared inbox use cases are why it appears in the Customer Support category.

No pricing information appears in the inputs, so the model is unclear. Explore the customer stories on the site to see which use case matches your operations.

Category: Customer Support. Pricing: freemium. Visit website

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