Verint

Dive into the only report you need to uncover why CX leaders are thriving — and why others are falling behind

Verint provides a contact center AI platform that large brands use to run customer engagement work across an enterprise, connecting agents, data, and conversations in one open system. Its Open Platform brings together an Agent Factory for building bots, a Da Vinci AI and bots layer, and a CX Data Hub, alongside Calabrio workforce tools, so companies can automate conversational and agentic AI across every CX channel. Added capabilities cover CX analytics, knowledge automation, copilots for support agents, and quality automation able to evaluate up to 100 percent of customer interactions.

Positioned in the Customer Support category, Verint sells into industries including banking, insurance, the public sector, retail, and telecommunications, describing itself as the customer engagement company that ties work, data, and experiences together for its clients. It also publishes a report on why some CX leaders are pulling ahead of others.

The site shows no visible pricing and channels every visitor toward requesting a demo or contacting sales, which is typical of an enterprise sales process. Contact center teams evaluating agentic AI for their CX stack can request a demo to see the Open Platform applied to their own workflows.

Category: Customer Support. Pricing: enterprise. Visit website

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