Yellow.ai

Transform CX & EX with Yellowai’s Agentic AI platform to autonomously drive human-like conversations at scale

Yellow.ai gives enterprises an agentic AI platform for automating customer experience and employee experience conversations across voice, chat and email. Its agents draw on more than fifteen large language models, and the company claims this removes the usual trade-off between quality, cost and scale.

The platform covers the agent lifecycle: AI Agent Builder 2.0 for creating enterprise-ready agents for any channel, a Conversational Knowledge Base built on agentic RAG, an AI Copilot for previewing, debugging and tuning agent performance, automated testing, and analytics. A human-plus-AI agent assist mode and enterprise-grade security are included, with integrations for Zendesk, Freshdesk, HubSpot and Genesys among others. A recently launched voice product, Nexus Vox, can clone a voice in ten seconds and deploy in more than 500 languages. Use cases split between customer service automation and employee experience, and listed industries include banking and financial services. Within this directory it belongs to the customer support category.

The site does not publish public pricing; the directory lists Yellow.ai as freemium. If you support customers at enterprise scale, try the platform demo to see how its agents handle your channels.

Category: Customer Support. Pricing: freemium. Visit website

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